Hon. Dr. Julius Debrah has launched his book, Citizen Experience: A Reset for Superior Public and Civil Service Delivery, calling for a renewed commitment to citizen-centred governance and excellence in public service.

Speaking at the launch, Hon. Dr. Debrah stressed that leadership should be measured by its impact on the lives of citizens rather than the privileges of public office.

"The titles are secondary. The ceremonies are secondary. The motorcades, the files, the meetings, the protocols, the memoranda, the speeches, the budgets, the policy documents – all of them matter only to the extent that they make life better, fairer, easier, safer and more dignified for the people we serve."

The book advocates a reset in public and civil service delivery, urging institutions and public servants to prioritize efficiency, accountability, and an improved citizen experience in the discharge of their duties.